Support
Support is provided directly by the team that builds and operates the pipeline — there is no ticketing layer in between. Every enquiry is read and answered by a person who can act on it.
Contact channels
Service commitments
Weekly refresh. The dataset refreshes every Saturday, targeted for completion by 23:59 UTC. If a scheduled refresh is not completed within 24 hours of that target, report it to help@dataendeavour.co.uk — confirmed misses are credited pro-rata against your next invoice.
Error reports. Suspected data errors are acknowledged within 2 business days and receive a substantive response within 10 business days. Confirmed pipeline errors are corrected in the next scheduled weekly refresh, or you'll receive a written correction timeline.
Security incidents. If an incident materially affects the confidentiality, integrity, or availability of subscriber data, affected subscribers are notified within 72 hours of us becoming aware of it.
Full terms for all commitments above are set out in the Terms of Service, sections 5 and 6.
Getting started
New subscribers receive setup instructions by email on activation. The short version: subscribe via Google Cloud Marketplace, then link the dataset to your own GCP project from the Analytics Hub console — no ETL or credentials to configure. Full walkthrough and schema reference: dataendeavour.co.uk/docs.